Support Superstar

Join Our Managed Services Adventure: Level 2/3 Systems Support Superstar (Central Arkansas Base Camp – Remote Rangers Welcome!)

Hey there, tech wizard! Are you the kind of sharp, problem-crushing hero who geeks out over untangling digital knots? Do you thrive on turning "Oh no, the server's down!" into "Boom, fixed it – coffee break?" And are you craving a gig where your brain gets a daily workout, surrounded by folks who celebrate your wins (and maybe share a laugh over that one wild client story)?

We're a battle-tested, 20-year-old MSP crew, scaling up like a server rack on steroids to meet the wild demands of our awesome clients. Buckle up: You'll learn more in a week here than in a year anywhere else, emerging as a consultant ninja with skills that laugh in the face of obsolescence. With grit, curiosity, and a dash of "let's Google that," you'll level up into an IT legend. Every shift? A fresh quest with shiny new tech toys.

About You: Our Next Sidekick (or Sidekick Trainer?)

We're hunting for a teammate who's a blast to brainstorm with – think curious cat, chill vibe, but laser-focused when it's go-time for clients. You're the reliable rock who dives into chaos with a toolkit and a grin, especially those "never-seen-this-before" curveballs (spoiler: they're our daily bread). Methodical troubleshooting? Your superpower. Bonus points if you can explain DNS like it's a bedtime story.

Your Tech Arsenal: The Must-Haves

  • 3–5 years in the tech trenches (we've all got war stories)
  • A solid education foundation (degree? Sweet. Real-world chops? Even sweeter – no gatekeeping here)
  • Certs like Microsoft, A+, Cisco, or Apple? High-fives all around
  • Communication that's crystal-clear (written or verbal – make us feel like we're chatting over tacos)
  • A track record of sleuthing out solutions for alerts, projects, and "help, everything's broken!" moments

 

Hands-On Heroics: Tech Stack Edition

You've wrangled these beasts before – or at least dreamed of it:

  • Windows OS wizardry (Desktops: 7–11; Servers: 2008–2025 – yeah, we're future-proofing)
  • Server sorcery: Active Directory, DHCP, DNS, Group Policy, File/Print, DFS
  • Virtualization vibes: Hyper-V and VMware (build 'em, tweak 'em, love 'em)
  • Firewall finesse: IP Routing, NAT, VPN, remote access (keep the bad guys out, the good vibes in)
  • Mid-level mastery of Microsoft 365 and Google Workspace
  • PowerShell scripting? If you can automate the boring stuff, you're our spirit animal
  • Backup & DR smarts (because "oops" is not an option)

 

Skill Showdown: Prove You're the One

You're comfy in the hot seat with:

  • Fresh Windows Server setups (virtual or bare-metal – from box to boss)
  • AD & Group Policy gymnastics (build, break, fix – we've got your back)
  • Migrations that don't end in tears (servers, AD roles – smooth as butter)
  • O365 admin adventures (accounts, installs, the works)
  • Email exorcisms (test sends, squash glitches)
  • Firewall/router wrangling (rules, NAT, VLANs, VPNs – site-to-site or road warrior style, plus web filtering)
  • Wi-Fi wizardry for seamless waves
  • ISP drama resolution (because spotty connections are the real villains)
  • Obsessive documentation (notes now = heroes later)

 

Our Crew's Secret Sauce: The Good Stuff

  • Personal Growth GPS: A custom roadmap to smash your career goals – we're in your corner
  • Chaos? What Chaos? Process-powered, proactive paradise with (blissfully) few fire drills
  • Tool Time: Cutting-edge kits to make you feel like Tony Stark
  • Tech We Trust: Proven players, no experimental roulette
  • Location Lowdown: Home base in sunny Central Arkansas (think biscuits and tech bliss). Remote setup? Absolutely, for the right rockstar who can sync with our squad. But fair warning: Travel adventures may pop up to high-five clients in person – road trips with a purpose!

 

Your Quest: Daily Dispatches

  • Hunt down and heroically resolve client quests, alert dragons, and project puzzles
  • Be the escalation eagle for your fellow tech tamers (we lift each other up)
  • Team up with the bosses to supercharge our support squad
  • Roll out tech magic, client welcomes, and best-practice broadcasts (with occasional travel for that personal touch)
  • Keep eyes on workstations, servers, and networks like a hawk (but a chill one)
  • Log your epic wins with time-tracking precision
  • Jump between remote wizardry and on-site escapades as the mission demands

 

Oh, and yeah – you'll ace a background check and drug screen to join the guild. Standard hero vetting.

The Call to Adventure

We're all-in on hiring A+ players because our clients deserve it. Pay? Commensurate with your epic experience, skills, and smarts – above the MSP norm, naturally.

Intrigued? Fire over your resume and cover letter as PDFs with the subject "Ready to Level Up." We're dying to geek out over your story.

Let's build something legendary. Apply today – your next chapter starts here!

Client Relationship Rockstar

Account Manager: Client Relationship Rockstar (Central Arkansas – Remote Setup for the Right Fit)

Are you the smooth-talking strategist who turns "What's next?" into "Sign us up!"? Do you love building lasting partnerships, spotting opportunities before they bloom, and ensuring clients feel like VIPs in their tech world? If you're wired for relationship-building with a side of savvy sales, and you're hunting for a role that rewards your hustle with real impact, we've got your next chapter.

We're that reliable 20-year MSP powerhouse, growing faster than a viral meme to serve our expanding client family. Here, you'll not just manage accounts – you'll architect success stories, collaborating with our tech wizards to deliver seamless IT magic. Expect daily doses of variety: from renewal chats to expansion pitches, all while sharpening your business acumen in a supportive squad that cheers your wins (and shares the occasional eye-roll at quirky client requests).

About You!

We're on the lookout for a team player who's a natural connector: approachable, proactive, with a genuine enthusiasm for client success. You're the calm in the storm – empathetic listener by day, opportunity-spotter by night. Trustworthy and organized, you thrive on juggling priorities without dropping a ball (or if you do, you catch it mid-air with a grin). Bonus: If you can translate tech jargon into "business wins" without breaking a sweat, you're already halfway hired.

Professional Experience & Qualifications

  • 3–5 years in account management, sales, or client services (tech or service industry a plus)
  • Relevant background in business, communications, or marketing (degree preferred, but proven results speak louder)
  • Familiarity with MSP or IT services? That's gold – but we're open to sharp transfers from other sectors
  • Stellar communication: Articulate in emails, calls, and presentations that close deals and build loyalty
  • Track record of managing client portfolios, driving renewals, and growing revenue through upsells
  • Comfortable with CRM tools (think Salesforce or HubSpot) and basic reporting
  • A knack for forecasting trends and aligning services to client goals

Key Skills: Your Toolkit for Triumph

You've got hands-on experience with:

  • Nurturing long-term client relationships – from onboarding hand-holds to quarterly check-ins
  • Identifying upsell opportunities (e.g., "Hey, that cloud migration? Let's bundle it with cybersecurity")
  • Collaborating cross-functionally with technical teams to resolve issues before they escalate
  • Preparing proposals, contracts, and presentations that wow without the fluff
  • Analyzing account health metrics (usage, satisfaction scores) to keep things humming
  • Handling renewals and negotiations with the finesse of a pro poker player (all bluffs optional)
  • Staying ahead of industry shifts – because in IT, yesterday's hot fix is tomorrow's history

Our Work Environment

  • Personalized growth blueprint: We'll map out your path to mastery, with training and mentorship baked in
  • Collaborative vibe: Structured processes mean more strategy time, less firefighting (emergencies? Rare as a blue moon)
  • Cutting-edge resources: Tools that make client management feel effortless, not exhausting
  • Tech-forward focus: We stick to proven solutions so you can sell confidence, not complications
  • Location Scoop: Anchored in vibrant Central Arkansas (hello, Southern charm and killer BBQ). Remote work? Yes, for the self-starter who nails virtual high-fives. Heads up: Occasional travel might be on the itinerary to charm clients face-to-face – quick jaunts that build bonds.

Position Responsibilities

  • Own a portfolio of client accounts: Regular touchpoints, satisfaction surveys, and proactive needs assessments
  • Drive revenue growth through renewals, expansions, and strategic upsells
  • Act as the client's voice internally: Loop in our tech team for tailored solutions and swift resolutions
  • Craft compelling proposals and present service roadmaps that align with business objectives
  • Monitor account performance, spot risks early, and celebrate successes (metrics and margaritas optional)
  • Partner with sales and ops to streamline onboarding and ensure white-glove service
  • Track everything meticulously – because great relationships deserve great records
  • Hit the road (sparingly) for on-site meetings or events that seal the deal

All applicants will go through a standard criminal background check and drug screening.

Why Us? (Spoiler: It's Pretty Great)

We don't just hire talent – we invest in it, because exceptional clients demand exceptional advocates. Compensation? Scaled to your experience and impact, clocking in above MSP norms to match your value.

Sound like your jam? Beam us your resume and cover letter as PDFs, subject line: "Client Conqueror." We're eager to chat about how you can help us level up.

Let's turn accounts into allies and keep our clients (and us) ahead of the curve. Apply today!